Econocom - User Support Technician H/F/X

Description de l'entreprise

As a digital general contractor, Econocom conceives, finances and facilitates the digital transformation of large firms and public organizations. With 49 years' experience, it is the only market player offering versatile expertise through a combination of project financing, equipment distribution and digital services. The group operates in 16 countries, with over 8,200 employees, and generated EUR2,505m in revenues in 2021. Econocom is listed on Euronext in Brussels, on the BEL Mid and Family Business indexes.

Description de la fonction

The User Support Technician is responsible for resolving incidents or issues encountered by users at their designated IT workstation.
 
 

Key responsibilities

 
Incident management:

• Identify and analyse incidents reported by users
• Resolve incidents within your area of expertise either remotely or in person using the provided documentation
• Manage the flow of users visiting the IT Corner, especially during peak times, by effectively communicating and providing excellent customer service
• Escalate unresolved issues to the appropriate support group
• Provide advice to users and ensure their satisfaction

Request management:

• Fulfil planned user requests within the expected timeframes
• Perform installations, removals, relocations, and modifications of Hardware or software configuration elements
• Handle the initial management of used items, including cleaning, Storage, packaging, and returns

Documentation and reporting:

• Provide comprehensive reporting of all activities in the tools provided and to your direct manager
• Update asset management or stock management information in the relevant tools
• Contribute to the improvement of documentation through feedback

 

Skills required

• MS Windows 10/11 - general knowledge
• O365 - General knowledge
• Intune - Basic knowledge
• Laptops & mobiles devices (Android, iOS)
• ServiceNow
• Working hours: Presence between 08:00 and 17:00 for the IT Corner (on-site workstation support).
  

Compétences linguistiques

• Anglais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Néérlandais (atout)

  • Comprendre : Indépendant - (B1)
  • Écrire : Indépendant - (B1)
  • Lire : Indépendant - (B1)
  • Parler : Indépendant - (B1)

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