Customer Advisor M/V/X
Référence 5274914 | Créé le 30 novembre 2024
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* Preparing quotes, orders, and invoices when necessary.
* Managing the customer base in CRM.
* Maintaining data, such as contact persons, billing information, turnover, etc., and/or actively encouraging companies to do so.
* Understanding the literal and technical link between the CRM and the solutions that the organization offers.
* Providing the correct settings so that every company has the necessary access (or not).
* Signaling, identifying, and providing feedback to customer needs internally. This includes being able to identify prospects who are not yet customers.
* Sharing acquired knowledge with other employees within the organization and proactively reporting to the team lead.
* Ensuring a quality result of the checks carried out on the products based on the 4-eyes principle.
* Ensuring sufficient feedback to those carrying out the 1st inspection.
* Communicating the gaps to the project owner and team lead to increase quality.
* Being critical and analyzing the available documentation, keeping it up to date, and finding customer-oriented solutions.
* You have experience in the relevant field (data quality, nutrition, etc.).
* You must speak and write fluently in Dutch, French, and English.
* You know better than anyone how to speak to customers and how to assist them.
* You have an eagle eye for detail.
* You provide accurate information by carefully assessing customer needs and asking the right questions.
* You are a real problem solver and can prioritize effectively when necessary.
- Temps de travail : Temps plein
- Type de contrat : Durée indéterminée
- Famille de métiers : Commerce et support à la vente / Support à la vente
Description de la fonction
* Being able to perform basic operations in different solutions (My Organization, My Location Manager, My Product Manager, My Coupon Manager, etc.).* Preparing quotes, orders, and invoices when necessary.
* Managing the customer base in CRM.
* Maintaining data, such as contact persons, billing information, turnover, etc., and/or actively encouraging companies to do so.
* Understanding the literal and technical link between the CRM and the solutions that the organization offers.
* Providing the correct settings so that every company has the necessary access (or not).
* Signaling, identifying, and providing feedback to customer needs internally. This includes being able to identify prospects who are not yet customers.
* Sharing acquired knowledge with other employees within the organization and proactively reporting to the team lead.
* Ensuring a quality result of the checks carried out on the products based on the 4-eyes principle.
* Ensuring sufficient feedback to those carrying out the 1st inspection.
* Communicating the gaps to the project owner and team lead to increase quality.
* Being critical and analyzing the available documentation, keeping it up to date, and finding customer-oriented solutions.
Profil
* You preferably have a bachelor's degree or equivalent experience in a Customer Support position.* You have experience in the relevant field (data quality, nutrition, etc.).
* You must speak and write fluently in Dutch, French, and English.
* You know better than anyone how to speak to customers and how to assist them.
* You have an eagle eye for detail.
* You provide accurate information by carefully assessing customer needs and asking the right questions.
* You are a real problem solver and can prioritize effectively when necessary.
Compétences linguistiques
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Néérlandais (atout)
- Comprendre : Expérimenté - (C1)
- Écrire : Expérimenté - (C1)
- Lire : Expérimenté - (C1)
- Parler : Expérimenté - (C1)
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Anglais (atout)
- Comprendre : Expérimenté - (C1)
- Écrire : Expérimenté - (C1)
- Lire : Expérimenté - (C1)
- Parler : Expérimenté - (C1)
-
Français (atout)
- Comprendre : Expérimenté - (C1)
- Écrire : Expérimenté - (C1)
- Lire : Expérimenté - (C1)
- Parler : Expérimenté - (C1)
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Si vous avez une remarque sur cette offre, n'hésitez pas à nous la communiquer via ce formulaire de contact.
Attention, un employeur ne peut pas vous demander de lui communiquer des données sensibles. En savoir plus.
Si vous avez une remarque sur cette offre, n'hésitez pas à nous la communiquer via ce formulaire de contact.
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WAW
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Verantwoordelijke Human Resources
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